COMPLAINTS PROCEDURE 

Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it may happen that an order becomes defective during transport or that something else happens which entitles you to make a warranty claim. From a legal point of view, you are obliged to report this to us within two months after the defect has been discovered. If the defect is covered by the guarantee, we will take care of repair or replacement free of charge.
Complaints
It can always happen that something does not go quite as planned. We advise you to first report complaints to us by sending an e-mail to ilse@soguilty.eu. From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere, you are free to lodge your complaint via the platform of the European Union.

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